“Some customers may experience echoing on the line calling the vehicle when using Bluetooth Hands Free. The dealership allegedly said the vehicle needed a software update to repair the echo problem, but Freeman says the echo remained.Īccording to the plaintiff, he looked for technical service bulletins (TSBs) that are sent to dealerships about issues customers may complain about, but all he could find was a ' Tech Tip' called, “ Bluetooth Hands Free Call Echo” which was published on March 9, 2018, for these models: The plaintiff took his Toyota Highlander to a dealer in March for its 20,000-mile checkup and told technicians the Bluetooth echo problems needed to be repaired. The plaintiff says he set up the Bluetooth hands-free system but people on the other end of the line told him they heard their own words echo back to them.

One of the plaintiffs is Missouri resident Terry Freeman, who purchased a used 2018 Toyota Highlander from CarMax in February 2019. In addition, the plaintiffs claim Toyota fails to properly fix the alleged problems even when the vehicles are still covered by their warranties. However, the lawsuit alleges customers aren't aware of the echo problems until after they purchase the vehicles.

The two plaintiffs claim Toyota has known about the Bluetooth echo problems since at least 2007 because multiple owner's manuals admit there can be echo with the systems. 'ithin the applicable period of limitations preceding the filing of this lawsuit to the date of class certification, has or had a defect such that during use of the vehicle’s hands-free phone system, the person on the other end of a phone call hears an echo of his or her own words.' This allegedly makes the Bluetooth call conversation impossible because Toyota drivers are expected to decrease the volume to the point of not hearing the conversations.Īccording to the lawsuit, the two plaintiffs seek to represent all consumers who reside in Missouri and purchased or leased Toyota Highlander, Avalon, Sienna, Prius V, Tacoma, Sequoia, Prius, Tundra, Avalon HV, Yaris, 4Runner or Highlander HV vehicles that: Toyota Bluetooth echo problems have caused a class action lawsuit that alleges when the driver of the Toyota uses the hands-free phone system to make or receive a call, the person on the other end of the call hears an echo of their own words. Toyota lawsuit alleges the echo problems are so bad that occupants can't use Bluetooth.

Nti echo 2019 troubleshoot